FAQ'S

HOW DO I ORDER?

Ordering is simple. Click on your desired chip on our website/shop. If you have a logo or image, upon completing the order form you can email your art to thecmcasino@gmail.com. We will attach the artwork to your order and send a virtual proof before we begin production. For large quantity orders, call or email us for assistance.

CAN I SEE WHAT IT WILL LOOK LIKE BEFORE ORDERING?

Yes, we offer one free virtual proof prior to ordering. You can click here for a free virtual proof. Any changes/adjustments after your free proof will be made once you place your order. We do not begin production until the proof is approved.

HOW ARE THE CHIPS PRINTED?

We have four main print processes: Custom Inlay, Direct Print, Ceramic Sublimation, and Hot Stamping.

  1. Custom Inlay - This process is done on chips that are custom made with a recessed center (Our 8 Stripe Chip). Custom Latex Infused labels are printed on in high resolution full color and are inserted into the center of the chip. The latex infused labels are water resistant and have a strong glue adhesion. We also have vinyl and extra coated laminated options available.
  2. Premium Direct Print - Through our premium print technology, we do full color printing directly onto the poker chip itself (6 Stripe, 6 Stripe Deluxe, Dice Full Color chips). The ink is dried instantly and will not rub or scratch off.
  3. Ceramic Sublimation - Our clean slate ceramic tokens are customized on both the front and back. Through our sublimation print process, the ceramic tokens are printed at over 400 degrees as the imprint is baked into the actual chip itself.
  4. Hot Stamping - A metal die is made with your custom imprint and heated between 280 to 300 degrees where a gold, silver, white, black, red or blue foil are stamped directly on the the poker chip. The hot stamp print will last many years is extremely durable. When sending artwork for this print method, be sure to send vector art or black and white artwork. If we have to alter the art for one color, there may incur a design charge of $20.00

*All our chips are printed in The USA.

HOW DO I ORDER SPECIFIC COLOR AMOUNTS?

To order multiple chip colors on an order, select "Assorted" and then you can specify what you want under special instructions. They must be in multiples of 25.

WHAT IF I WANT MULTIPLE IMPRINTS?

Our prices include up to two separate imprints on our full color chips and one imprint on our hot stamp chips. For multiple imprints, please email us @ thecmcasino@gmail.com and we can put together a custom quote.

HOW MUCH IS THE SET-UP CHARGE?

All prices include free set-up for up to two imprints. If there are multiple imprints or changes in copy, you can contact us for a custom quote. If we have to design artwork from scratch or significantly alter artwork, there may be a small design fee of $20.00 depending on what is required. All sizing and layout for the best print possible on the poker chip is included.

HOW LONG IS PROUDCTION TIME?

Standard production for the average size order (500 chips) is 3 to 5 business days after art approval. For larger orders, production can vary from 5 to 10 business days. Please contact us if you have a specific in hand date and we can work to accomodate your date.

RETURN POLICY

Our products are custom designed using your logo or artwork on poker chips using our advanced technologies. We work closely with you to ensure the design and sizing meet your requirements. Once artwork is approved and the printing has been completed, we do not offer a full refund if the product matches the proof and there is no error in the printing.   Due to the custom-made nature of the print, we are not able to provide a refund. However, we do offer exchanges if necessary and will work to find the appropriate product to make sure our customer is happy. For non printed items, you can return for up to 14 days. You would have to pay to return ship the items back to us.